23/02/2016

Terms & Conditions

Terms & Conditions

Before booking, we will ask you to fill out a Health Questionnaire and PAR Q to determine if you have any injuries or health issues which require additional support from your instructor. 

We ask that all students make themselves familiar with the following terms & conditions, and ensure they are adhered to at all times.

Cancellations and timekeeping

  • Cancellation is only allowed with a minimum period of 24 hours notice.
  • Classes and blocks are non-transferable.
  • Blocks are valid for 5 weeks from the date of first attendance (unless otherwise stated).
  • In the interests of safety, we cannot allow latecomers to join a class if they have missed any of the warm up. This is also a sign of respect for those students and instructors who were there on time.
  • We ask that you do not leave class early, as a cool down is included in the interests of injury prevention. 
  • We reserve the right to cancel a class if minimum numbers are not met, 24 hours notice will be given.
  • In the event that a class is cancelled by the studio, a make up class will be offered.
  • Workshops are non-refundable, however spaces may be transferred to another student. 

General booking terms

  • All participants must complete a health questionnaire at the time of booking, in order to ensure they are able to take part.
  • All pole and stretch classes must be booked in advance, we do not allow drop ins, unless otherwise stated.
  • All new students must contact us in order for us to assess your ability and subsequently allocate you to the appropriate level. This may include attending a class to place your level.
  • No participant should be under the influence of alcohol or drugs prior to or during class.
  • Only participants will be allowed access during class, no observers.
  • Participants must be 17 years or older to join our classes.
  • We reserve the right to refuse entry at our discretion.

Class conduct

  • To prevent damage to our poles, we ask that jewellery be removed prior to class.
  • Hand cream, body lotion and fake tan must NOT be applied on the day of class as it will make you and the poles very slippery.
  • Phones are allowed in class only in order to take progress pictures to chart your successes.
  • We ask that students follow the lesson plan prepared by the instructor.
  • We also ask that if you would like to attempt something out-with our studio syllabus, you raise it with the instructor in advance, so that they can advise.
  • It is imperative that participants follow the guidance set out by the class instructor and do not attempt a move another student is working on.
  • Students may not teach each other as per our insurance.
  • If the instructor deems a participant’s behaviour as having a detrimental impact on the class, the participant will be asked to leave and will not be offered a refund or substitution.

Studio hire

  • Terms of studio hire will be agreed before booking.
  • Please contact westendpole@gmail.com for enquiries.

Failure to adhere to the above terms and conditions, will result in the termination of your booking and you will not receive a refund.